Kempinski Al Othman Hotel Al Khobar
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I was impressed by the high professionalism level of the staff , a remarkable customer service experience that is one of the best experiences I’ve ever had was with the Customer Service team member Named Mr. Nasser AlQahtani . Mr. Nasser has made my life easy by advising me to register in the Loyalty Program of the GHA Discovery, which I have highly benefited from as I am a frequent guest at Kempinski, and now I am enjoying benefits that are more than what I expect, starting from collecting points, receiving discounts on my weekly booking and enjoying premium services as a loyal guest…. I am thankful for Mr. Nasser for making my experience as a guest a truly wonderful one. I am convinced that Kempinski Hotel Management has succeeded in hiring and deploying the right staff for the best quality service. I will definitely remain a loyal guest in Kempinski Hotel.
Suhail
Οκτώβριος 2024
Worth its 5 star rating, very comfortable stay, excellent and professional staff, rapid checkin and check out, valet parking, spacious rooms and spacious bathroom, welcoming atmosphere inspite of the peak Eid season.
Ghazala
Απρίλιος 2025
The team & service was exceptional and could not do more to have made me feel welcomed. Special thanks to the events team - Danah, Maria & Arikrahman - for organising our meeting rooms so well - they were a dream to work with and made sure every request was dealt with promptly and professionally. Thanks also to Maria ‘lady in red’ for being so friendly and welcoming. I really appreciated such genuine hospitality and it make my stay extra special.
Susan
Νοέμβριος 2024
The suite we stayed in was clean and well-maintained, which was definitely a plus. However, I found the overall cost to be on the expensive side considering what was offered. One particular incident left a sour note in an otherwise decent stay. While discussing the possibility of extending our booking with a male receptionist, a female staff member who was not involved in the conversation abruptly joined in, offering unsolicited opinions and interfering with our discussion. This intrusion felt rude and unprofessional, as she didn't have context or permission to participate in our conversation. Unfortunately, this unwanted interference led us to cancel our booking extension altogether. Although I do not know the name of the staff member who interfered, I believe the hotel management could potentially identify her through CCTV footage. It is worth noting that our decision to cancel the extension occurred shortly after this incident. Despite this unpleasant experience with the staff member, the rest of the hotel services were satisfactory. I hope the management addresses these issues to ensure that guests receive the level of privacy and professionalism they expect during their stay. Overall, our experience was a mix of positives and negatives, with the unwelcome interference being the main downside of an otherwise good stay.
Wafaa
Απρίλιος 2024
I liked the reception guy I forgot his name, he was incredible and amazing to deal with us with professional way becouse the hotel was full booked and takes some time for check in And the shower was phenomenal 🙌 one of the best shower I had, strong water
Abdulrahman
Απρίλιος 2025
It was a fun and different experience. Everything was perfect and luxurious, from the reception until the last arrival to the room. I was very happy because of Shobarar& WIWAMS DoorMans) They were very friendly, responsive, helpful and respectful. I felt very welcome because of them and that is a very good feeling.
Naif
Φεβρουάριος 2025
Helpful and professional staff. Specious room. Its beyond my expectations. I ordered special requests to my room for a unique occasion and they did it professionally & elegantly. Many thanks to the staff and special thanks for the lady in red. More over, they have Many choices of international restaurants in the hotel.
Salem
Δεκέμβριος 2023
The staff and services was super..the room was comfortable and clean .
Ayad
Μάιος 2024
Hanan
Μάιος 2024
I had an incident where I lost my wallet and as soon as I called the Hotel receiptionest she assured me that the staff will do their best to find it. It took her a few minutes to get back to me and I was instructed to come over and collect lost wallet right away. Location for me were satisfying Free cold beverages was a nice gesture from the hotel Check out process was speedy which I liked more than check in Valet parking was good
Taghreed
Ιανουάριος 2023
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